VoiceXML 2.1 Development Guide

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Foreach and Data

Tutorial: XML Grammars

This tutorial is based on concepts you accomplished in previous tutorials. If you have not completed most of the VoiceXML tutorial section, we recommend you go through them first.

In this tutorial, we will:

Get an introduction to the grXML markup
Learn the differences between the GrXML and the GSL grammar formats
learn to use the <rule>, <one-of>, <item>, and <tag> elements
Create a simple script and XML grammar both with, and without explicit slot-value definitions

The different grammar formats

With the newer voice browsers available today, we have several options when deciding what formats to code our grammars in. What's so great about that, you ask? Some back story on the formats will clear this up. Most of us are accustomed to the GSL grammar format, as illustrated below:

Inline GSL grammar

<grammar type="text/gsl">

  [ gimli aragorn legolas (frodo ?baggins) ]

</grammar>

Inline GSL grammar with slot definitions

<grammar type="text/gsl">

  <![CDATA[

     [gimli] {<MySlot "dwarves">}

     [aragorn] {<MySlot "men">}

     [legolas] {<MySlot "elves">}

     (frodo ?baggins) {<MySlot "hobbits">}

  ]]>

</grammar>

This grammar format has served us well over the years, so where does the deficiency lie? Well, nowhere really. The primary reason to consider coding your applications using grXML is the fact that GSL is a Nuance-proprietary format. If you spend months working on a custom grammar, subsequently deciding to run it on a non-Nuance platform, all your work may have been for naught. grXML, being a W3C standard format, is not subject to these limitations, and will eventually be supported by all vxml platforms and vendors. You can certainly expect grXML to be THE standard for future vxml coding, and for the GSL and ABNF formats to be leaving for the Gray Havens.

Additionally, grXML is a recognized standard by the w3c, allowing more flexibility regarding grammar structure, repeated phrases, special utterances (such as phrases you do not want recognized at all), as well as a bevy of other options. Also, the grXML format is easier to debug -- while a troublesome GSL grammar can take hours of troubleshooting to get right, a grXML grammar will let you know right away if something is amiss when you parse it in your favorite web browser. In summary, while the GSL format does work just fine, it can be catankerous to work with (especially for those new to writing voice apps), is very proprietary, and limits the platforms your code can run on. grXML is easier to debug, is platform independent, and has the backing of the w3c, and Eowyn.

Step 1: creating our initial VoiceXML file

If you have been through the previous tutorials, authoring a simple form/field grammar document is no big deal. If you are simply skipping ahead to the last tutorial without researching vxml/grammar theory, then the code below may cause abject terror.



<?xml version="1.0" encoding="UTF-8"?>



<vxml version = "2.1">



 <meta name="author" content="J. R. R. Tolkein"/>

 <meta name="copyright" content="2004 voxeo corporation"/>

 <meta name="maintainer" content="YourEmailAddress@here.com"/>



 <form id="F1">

   <field name="F_1">

    <prompt> who is the coolest character in the Lord Of The Rings saga? </prompt>



    <grammar src="XMLGrammar.xml" type="application/grammar-xml"/>



    <filled>

     <prompt>

       you said

         <value expr="lastresult$.utterance"/>

       from the race of

        <value expr="F_1$.interpretation.F_1"/>

       is the coolest character. I would have to agree.

     </prompt>

    </filled>

   </field>

  </form>

</vxml>

A few notes about the above structure, which should seem familiar. Note the <meta> tag (not the author's self aggrandizing namestamp, but the 'maintainer'). If you have done your homework, you will remember that adding this tag will enable debugging via email, which is a super-handy thing to have in the event your application decides to detonate due to a coding error. Get in the habit of doing this in all of your VXML documents, and you will be very glad that you did. Trust us on this one.

You will also notice we have explicitly defined the grammar type as 'application/grammar-xml' -- remember, we must always return the proper MIME type of the grammar, else you will undoubtedly get the 'application has an internal error' message, a haunting call the darkness from Isengard, which is bad.

Step 2: Writing our XML grammar

We will start off writing a grammar of medium complexity. Our goals for this grammar are twofold: we want a grammar explicitly defining return values, and we want that grammar to reside in an external file. Let us also base it on the GSL grammar above, so we have something to compare it to:



<?xml version= "1.0"?>



<grammar xmlns="http://www.w3.org/2001/06/grammar"

          xml:lang="en-US" root = "MYRULE">



  <rule id="MYRULE" scope="public">



    <one-of>

      <item> gimli  </item>

      <item> aragorn </item>

      <item> legolas </item>

      <item> frodo baggins </item>

      <item> rosie o donnell </item>

  </one-of>



    </rule>

</grammar>

Here we have a grXML document that illustrates a simple grXML structure, sans fancy slot definitions. If 'legolas' is the user utterance, then all that will be returned to the invoking VXML is, you guessed it, the dual-purpose utterance/value of 'legolas'. This is where the journey begins, fellow wanderers, so let us take a closer look at some of the key points of this grammar structure so we do not get lost on the way to Mordor, shall we?

Unlike the simple GSL grammar syntax, the grammar in a grXML format needs to define a few XML-centric headers...you will doubtlessly notice a few similarities to our invoking VXML document above. First thing we have to do is define the xml header.

Our next step is to add the <grammar> element and define the xml namespace with the 'xmlns' attribute. For this, we will always want to point to the w3c sanctioned namespace for XML grammars. The definition for 'xml:lang' is entirely optional, but we include it here for the sake of completeness. If you make a habit of defining this attribute, always make sure the value is set to 'en-US'.

Another key point in our <grammar> element is an absolute requirement -- the definition of our Root Rule. GSL grammars also require a top-level (or root) rule as well, but the syntax is slightly different when using grXML grammars. Immediately beneath this final declaration, we define our rule within, (surprise!), the <rule> element. It is also a good idea to declare the 'scope' of the rule as well, so you have a finer granularity of control regarding whether or not our grammar can be referenced from any other existing XML grammars. When set to 'public,' any other grammar can reference the rule(s) contained therein via the <ruleref> element. However, when set to 'private,' the rule in question is only available from the grammar file in which it is located.

Our last key point touches on the 'meat and potoates' (or Lembas, if you prefer) of the grammar, which is where we define our allowable utterances. Very simply put, we will want to have our allowable utterances snugly nestled within a pair of item tags. Nothing at all to fancy about that.

Riding a barrel through Mirkwood

You would not be the intrepid adventurer you are if the topic of optional utterances did not strike your fancy. While they are not really needed as part of our lesson, it is a question bound to arise. When using GSL syntax, we could define utterances that are not necessarily required, but still allowable all the same, by adding a '?' in front of them:



<grammar type="text/gsl"> [ gimli aragorn legolas (frodo ?baggins) ] </grammar>

So how do we do this in grXML, you ask? Easy as rabbit pie, My Precious. We want to use the 'repeat' attribute of the <item> element, and do some creative nesting of our tags:



<?xml version= "1.0"?>

<grammar xmlns="http://www.w3.org/2001/06/grammar"

          xml:lang="en-US" root = "MYRULE">



  <rule id="MYRULE" scope="public">



   <one-of>

     <item>



<!-- optional utterance prefixes go here -->

<!--  <item repeat="0-1">(some utterance)</item> -->



     <one-of>

      <item> gimli  </item>

      <item> aragorn </item>

      <item> legolas </item>

      <item> frodo  </item>

      <item> rosie </item>

     </one-of>



<!-- optional utterance suffixes go here -->

      <item repeat="0-1"> baggins </item>

      <item repeat="0-1"> o donnell </item>



    </item>

   </one-of>



  </rule>

</grammar>

Okay, to break down the key points of this humble addition to our grammar, those with keen eyes will notice we nested our original utterances within another level of <one-of/item> tags. As we are accounting for an utterance suffix in this case (for last names), we have placed these optional utterances so they are below the required utterances (first names). If we wanted to add an utterance prefix, we would want to add them so they are just above the required utterances. Even an Uru'kai could figure that one out! Also, make note of the fact that we have added the aforementioned 'repeat' attribute to these utterances, and specified they can be said either once, or not at all.

Adding our slot definitions

One last thing to do before we leave Middle Earth for good -- add in some slot returns.



<?xml version= "1.0"?>

<grammar xmlns="http://www.w3.org/2001/06/grammar"

          xml:lang="en-US" root = "MYRULE">



  <rule id="MYRULE" scope="public">



   <one-of>

     <item>



<!-- optional utterance prefixes go here -->

<!--  <item repeat="0-1">(some utterance)</item> -->



     <one-of>

      <item> gimli  <tag>          <![CDATA[  <F_1 "dwarves">  ]]>   </tag>  </item>

      <item> aragorn <tag>         <![CDATA[  <F_1 "men">  ]]>           </tag> </item>

      <item> legolas <tag>        <![CDATA[  <F_1 "elves">  ]]>         </tag> </item>

      <item> frodo <tag>          <![CDATA[  <F_1 "hobbits">  ]]>       </tag> </item>

      <item> rosie <tag>           <![CDATA[  <F_1 "cave trolls">  ]]>  </tag> </item>



     </one-of>



<!-- optional utterance suffixes go here -->

      <item repeat="0-1"> baggins </item>

      <item repeat="0-1"> o donnell </item>



    </item>

   </one-of>



  </rule>

</grammar>

Note: we most graciously highlighted our additions to the Precious with The Light of Elendial so it is easier to follow. For every slot we want to return, we will want to nest a <tag> element within the <item> element holding the utterance. Within this <tag>, we will need to make sure the return value and the slot definition is enclosed in CDATA tags, ensuring non-parseable characters (such as Shelob), will not bring our journey to a screeching halt. Nested within the CDATA element, we define our slot (which, you will note, matches up with the fieldname we defined in the VXML document) within angle brackets:

<F_1>

...and then we define our return value within double quotes contained by the slot definition:

<F_1 "frodo">

Say, don't we need some slots for our optional utterances? Nope. Remember, it doesnt matter if our callers say 'frodo baggins' or just 'frodo' -- our return value will be, in this instance, 'hobbits.' The only action needed now is for the Ring-Bearer to upload and map the application.

Download the Code!

Source Code

What we covered:

The benefits and drawbacks to both GSL and XML grammars
How to write a basic XML grammar with return values
Legolas is smooth like butter

What we hinted at:

Excessive enjoyment of Lord of the Rings will make you much less attractive to women

ANNOTATIONS: EXISTING POSTS

darrenj

2/9/2006 7:33 PM (EST)

Riddle me this Batman. Int this tutorial:

1. The document references the grammar as XMLGrammar.cfm instead of XMLGrammar.xml.

2. It seems from looking at it that the optional utterances will be accepted for each declared utterance. This is in fact the case when tested.

This begs the question. Would I associate the optional utterance of baggins with just the utterance of frodo like:

<item> frodo <tag> <![CDATA[ <F_1 "hobbits"> ]]> </tag>
<one-of>
<item repeat="0-1"> baggins </item>
</one-of>
</item>

AND Why doesn't this work with o donnel like this?

<item> rosie <tag> <![CDATA[ <F_1 "cave trolls"> ]]> </tag>
<one-of>
<item repeat="0-1"> o donnel </item>
</one-of>
</item>

MattHenry

2/10/2006 2:47 PM (EST)

Hiya Darren,

I'd be happy to help clarify for you. Regarding the .cfm grammar reference, this is an artifact from my original test code, (I use .cfm cache headers when working on code to make sure I'm not getting a stale copy of my code when testing). In any case, I got this fixed in our internal Build of the dcos, which is set to be updated sometime in the next week or two.

On to your second question:

A) The optioanl utterances wqould indeed work for all grammar values; I didnt recall Rosie Baggins, or Frodo O Donnel having any speaking roles in the trilogy, so I thought it was a fairly safe bet that these wouldn't be encountered by anyone.

I think you are close on your syntax; hard to tell exactly how you have your stuff nested from the code fragments, but for the edification of our developers, I'll post a full-blown sample that further subdivides the 'optionals' on a per-entry basis:

---------------------------------------

<?xml version= "1.0"?>
<grammar xmlns="http://www.w3.org/2001/06/grammar" xml:lang="en-US" root="INTRO">

<rule id="INTRO">
<one-of>



<item>
<one-of>

<item>
erik
</item>

</one-of>
<tag> <![CDATA[ <MySlot "Ponch"> ]]> </tag>
<item repeat="0-1">
estrada
</item>

</item>



<item>
<one-of>

<item>
jon
</item>

</one-of>
<tag> <![CDATA[ <MySlot "bon jovi"> ]]> </tag>

<item repeat="0-1">
bon jovi
</item>

</item>

</one-of>

</rule>
</grammar>

---------------------------------------

B) This is kind of difficult to diagnose why this snippet isn't working, but I suspect that we aren't nesting our values properly in one-of/item tags one more level up.

Hope this helps clear things up!

~Matthew Henry

draftbeer80

12/17/2006 6:45 AM (EST)

Hi everbody!

I'm starting to play with external xml grammar. And I need a little assistance. First I'm gonna post the code of my test app (XMLGramTest.xml):

<?xml version="1.0" encoding="UTF-8"?>
<vxml version = "2.1" >
<form id="main">
<field name="F_1">
<prompt>Speak.</prompt>
<grammar src="testGram.xml" type="application/grammar-xml"/>

<noinput>Nothing heard.<reprompt/></noinput>
<nomatch>No match found.<reprompt/></nomatch>
</field>

<filled>
<prompt>
You said. <value expr="F_1$.interpretation.MySlot"/><break time="2000"/>
</prompt>
</filled>
</form>
</vxml>

And here's the code for the external grammar (testGram.xml):

<?xml version="1.0" encoding="UTF-8"?>
<grammar xmlns="http://www.w3.org/2001/06/grammar" xml:lang="en-US" root="TOPLEVEL">
<rule id="TOPLEVEL" scope="public">
<one-of>
<item><ruleref uri="#LOWLEVEL"/><tag><![CDATA[<MySlot $return>]]></tag></item>
</one-of>
</rule>

<rule id="LOWLEVEL">
<one-of>
<item>hello<tag>return ("hi!")</tag></item>
</one-of>
</rule>
</grammar>

As you can see in the grammar code we have two rules. The toplevel rule references the lowlevel rule. Now, what I really want to happen is simple. I want the string "hi" which was returned after a match is found will be returned to the main rule and put into the MySlot slot. That way, it will be passed to the application using the grammar. I know there's something wrong with it. And i've been trying to figure it out for hours. I think it's time for me to ask for help from the geniuses. Hahah.

Thanks
Chris ;-D

MattHenry

12/18/2006 1:31 PM (EST)

Cris,

Can you please let me know which VXML platform that you are using to test this grammar? I don't want to spend time working on a solution that may not apply to the VXML version that you are using, (Voxeo-Motorola VXML vs. Prophecy-Voicecenter 7.0 VXML).

~Matt

draftbeer80

12/18/2006 8:15 PM (EST)

Hi Mat!

I am testing that application with Prophecy Voice Platform 7.0. I installed it in my computer and I pointed it to a local webserver.
I hope that helped. ;-D

VoxeoTony

12/18/2006 9:05 PM (EST)

Hello Chris,

With what you sent in for platform we were able to test run some code with modifications for you. In the grammar section we updated the code to better define a slot than the method you were using. Matt wanted me to get this new snipped to you.

<item>hello<tag><![CDATA[ <mySlot "hi"> ]]></tag></item>

In addition, with your main page you listed the line

$.interpretation.MySlot

But it is not needed for your code. Without it the code worked fine. Please give it a try and let us know your thoughts.

Regards,

Tony

draftbeer80

12/21/2006 12:35 AM (EST)

Hi!

I've tried the above suggestion. I'm sorry, But it doesn't work. At least, not the way I wanted it to. If you re-examine the code above that I have posted, what I really wanted to happen is that, if the user says "hello" then the main program should say "You said HI". Instead of saying "You said HELLO". Because in my repeated trial-and-error, I always come up with that result.

By the way, in the above grammar I posted, what does $return put into the MySlot slot? Because I get the result "You said UNDEFINED". Isn't $result supposed to have the value "hi"?

I appreciate so much your patience.

Thanks. ;-D
Chris

prasanthmadala

4/10/2009 6:02 AM (EDT)

Hi Support,

I have a critical requirement where i want to take continuous alphabets as input. This for accepting the names and asking user to spell his name. I choose this way bcoz, it is very difficult to put all the U.S people name in a single grammar file.

Example:

computer: Please spell your first name?
user: J H O N

Can any one guide me to write grammar for this?

voxeoJeffK

4/10/2009 7:42 AM (EDT)

Hello,

Attached is an alphabetic grammar to get you started. Note that spelling grammars can be difficult to implement while providing a positive user experience. We do offer Targus name and address grammars. There is a fee associated with lookups using this solution, but it is most certainly worth it for the accuracy and ease of use. If you would like more information on using the Targus solution our sales team at sales@voxeo.com can provide more information.

regards,
Jeff Kustermann
Voxeo Support

prasanthmadala

4/10/2009 2:00 PM (EDT)

Hi,

Iam sorry, i was not able to find the attachment to start. Can you paste me the link/path here?

Thanks,
-Madala

voxeoblehn

4/10/2009 2:47 PM (EDT)

Hello Madala,

I have gone ahead and attached the alpha numberic grammar example again for you, please let us know if it does not come through.

Best Regards,

Brian Lehnen
Voxeo Support

eddyteddypp

10/18/2009 9:25 AM (EDT)

Hello everybody

Well first of all congrats to people who are active to amke this place a heaven to learn the vxml.

Now coming up to my doubt.

Well I am making a program that requires the user to spell his name that will be stored in the database.

My program the spells the spelling spoken by user is as follow

<?xml version = "1.0" encoding="UTF-8"?>

<vxml version="2.1">

<form id = "namerec">

<field name ="alpha" slot = "alpha">
<grammar xml:lang="en-US" version="1.0" root="root">
<rule id="root" scope="public">
<one-of>
<item repeat="0-30">
<ruleref uri="#nameis"/>
</item>
</one-of>
</rule>

<rule id = "nameis" scope="public">
<one-of>
<item>a</item>
<item>b</item>
<item>c</item>
<item>d</item>
<item>e</item>
<item>f</item>
<item>g</item>
<item>h</item>
<item>i</item>
<item>j</item>
<item>k</item>
<item>l</item>
<item>m</item>
<item>n</item>
<item>o</item>
<item>p</item>
<item>q</item>
<item>r</item>
<item>s</item>
<item>t</item>
<item>u</item>
<item>v</item>
<item>w</item>
<item>x</item>
<item>y</item>
<item>z</item>
</one-of>
</rule>
</grammar>

<prompt>
Spell your name.
</prompt>
</field>

<filled namelist = "alpha">
<prompt>
Spelling of your name is <value expr="alpha"/>
</prompt>
</filled>
</form>
</vxml>

In this program i am asking the the user to spell his name that will be respelled by the program.
The problem is that when user say "b" the program interprets it as "e" or "d". In some cases like "w" or
"o" program interprets is correctly.

Is there any flaw in my program..
Or, is there any better way to accomplish the task ???

Thankx and Regards :)

eddyteddypp

10/18/2009 9:26 AM (EDT)

VoxeoDustin

10/18/2009 10:26 AM (EDT)

Hello Eddy,

Thanks for the kind words. We're always glad to be of service.

Regarding your questions about alphanumeric input, this will always be somewhat difficult to achieve via telephone, because many letters sound quite similar (examples: 3, B, C, D, E, G, P, T, V, & Z, and A, H, J, K, & 8). Even with human listeners this proves difficult, which is why you see military and law enforcement agencies using call signs for alphanumeric readback over the radio and phone - e.g. whiskey tango foxtrot, etc.

However, we do have some in-depth documentation that details the pros and cons of alphanumeric voice recognition, along with tested sample code that you can download and implement.

I would think that you should be able to plug in the sample code in the links below without too much effort, but in the event that the samples are not suitable to your dialog design and need any retro-fitting, please let me know, and we would be happy to help.

http://blogs.voxeo.com/voxeodeveloperscorner/2008/05/05/certified-tech-tip-alpha-numeric-voice-recognition-grammars-part-one/

http://blogs.voxeo.com/voxeodeveloperscorner/2008/05/20/certified-tech-tip-alpha-numeric-voice-recognition-grammars-part-two/

Regards,
Dustin Hayre
Solutions Engineer
Voxeo Corporation

korte

6/24/2010 6:53 AM (EDT)

Hello��

I want to make you one question.
I�m working with Nuance 8.5 ASR and I have to use tag-format="nuance".
I�m writting a grammar that recognize numbers by voice.
One of my rules is:

<rule id="from_100_to_999" scope="public">
<item>
<item>
<ruleref uri="#100_s"/>
<tag>assign(m $return)</tag>
</item>
<item repeat="0-1">
<ruleref uri="#from_1_to_99"/>
<tag>assign(n $return)</tag>
</item>
</item>
<tag><![CDATA[<mislot $n?? +?? $m??>]]></tag>
</rule>

How I add $m and $n in last tag
(<tag><![CDATA[<mislot $n?? +?? $m??>]]></tag>)?

Thanks.

VoxeoDustin

6/24/2010 6:39 PM (EDT)

Hello,

Are you using Nuance 8.5 with the Prophecy platform? If so, the Nuance tag format is not necessary. Prophecy implements a grammar translator that automatically converts your grammars to the format the recognizer expects. As such, you can use the W3C spec SISR tag format with grammars even when using Nuance 8.5:

<item>
<ruleref uri="#100_s"/>
<tag>out.m = rules.RULENAME.slot </tag>
</item>

Regards,
Dustin Hayre
Solutions Engineer
Voxeo Corporation

Mixed Initiative Dialogs

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Foreach and Data