Recording Audio   |  TOC   |  Outbound Transfer Basics

Appendix G: Outbound Dialing

Overview

• Transfer Types: Covering the different types of outbound calls that can be placed on the Voxeo network, this section will help you decide whether a bridged or blind transfer is right for you, or if you want to venture into the realm of using the 'take back and transfer' feature.



• Disconnect Events:  This section describes, in detail, how to programmatically recognize and handle the event(s) signalling that a  caller has disconnected from the application.



• Transfer Exceptions: When placing an outbound call via the <transfer> element, there are several exceptions that can be thrown depending on the caller/callee  actions. Read this section to learn the skinny on how to gracefully handle these events, adding polish to your finished application.



• Transfer Sample Code: Still having problems getting an outbound <transfer> working? You can steal our code right here!



• Token Initiated Calls: More information on token-initiated phone applications is detailed in this section, along with a handy link to the VoiceXML token Lesson, and sample code.



• Answering Machine Detection: Possibly the most useful subsection in this category, this will detail how you can take advantage of the Call Progress Analyzer feature of the Voxeo networks to effectively detect answering machines versus humans when placing a call.



• ANI and DNIS: If you want to trap callerID and calledID, then this section is a must-read. In this section, you will find information on the ANI-DNIS session variables, and how different telco carriers react to Caller/CalledID. Knowledge is Power!



• Post-Dialing: Dialing into a voicemail system or office PBX? Learn how to use our postdialing techniques to save your callers an extra step in this subsection.



• Transfer Shadow Variables: The process of placing an outbound call brings into existence its own set of shadow variables. Learn how to access and use these variables to your advantage in this listing.



• Transfer Hotwording: Commonly seen as the 'coolest feature' in VoiceXML today, learn how you can enable voice recognition during a transferred call by checking out this section. Includes a quick primer on transfer hotwording, and some sample code to help get you started.

Recording Audio   |  TOC   |  Outbound Transfer Basics