Appendix K: Custom Features

Need to deploy an application that requires specialized features? We can help. In most cases, should you desire a custom feature for your application, it will need a dedicated voice server in order for us to enable it for you. What follows is a listing of the more commonly sought after features that Voxeo has to offer..

TargusInfo

The TargusInfo service is a third party software offering used for name and address capture via voice input, or via an address lookup service, based upon an inbound caller ID value. This add-on service is available for free testing (50 free transactions) after signing an End User License Agreement. This service is available in a production capacity with a monthly minimum commitment, and a per-transaction fee using one of two offerings:

Speech Capture – Full Offering with callerID lookups, Name and Address grammars
Speech Capture Express – Name, Address, (or both) grammars, with no callerID lookups

Additional details on the functionality of the TargusInfo Services are available at their website below:

TargusInfo Website

Note that specific details on the costs associated with using this service are available by contacting the Voxeo sales Team

ASR & TTS Packages

The hosted Voxeo evolution site offers a number of alternative recognition engines and text to speech offerings for the VoiceXML 2.1 platform for customers who desire support for non-English languages. We allow our US customers access to test these offerings on a per-request basis at no charge, but deployment in a production capacity requires a dedicated port purchase from the end user (note that alternate ASR/TTS is available at no extra charge for our customers in the UK).

The languages that we have currently tested against are listed in the below link; should you wish to get pricing for one or more of these languages, or if you wish to leverage a TTS or ASR offering not listed, it is suggested that you contact sales@voxeo.com for availability and pricing details.

Available Languages Here

Worldwide Developer Package

Do you have the need to reach your application via international numbers, or use your application send to calls to international destinations? If so, you should definitely check out our new Worldwide Developer Packages! With both inbound and outbound packages available, we can easily meet your global development needs.

More information on these packages can be found right here!

Co-located & Managed Hosting Solutions

Web-based voice applications no longer need rely on the irregularities of the Internet for guaranteed connectivity and low latencies! Voxeo provides a competitively priced, managed hosting environment with dedicated servers for your voice applications to run within a Voxeo Voice Center. This environment enables your applications to be located in the same secure and advanced facilities, providing up to 1 Gbps connections between your application and our voice processing equipment.

We also offer Data Backup, Application Monitoring, Managed Firewall, and Database services to give you the reliability and stability that you have come to expect from Voxeo. In addition, our World-Class Tech Support team is standing by, 24x7x365 to help you troubleshoot your applications at the drop of a hat.

Tempted? Contact the Voxeo Sales team to learn more!

VPN

A Virtual Private Network service for collocated, or managed server access is available as an add-on feature when launching in a production capacity. Be aware of the fact that this is billable on a per-tunnel basis, and customers should plan for a maximum of one month lead time in order to enable and configure access.

For pricing, contact Voxeo Sales.

SSL

Usage of Secure Sockets layer services (“https”) for sensitive application content is a service that utilizes resources of the Voxeo network, and is a billable service when launching in a production capacity. Of course, you are always welcome to test out your SSL certificates in our staging environment. It is highly recommended that prior to enabling this service, that you confer with Support to ensure any certificates purchased from a third-party vendor are supported on our network. Also note that SSL services should be used only where necessary, as it is considered wasteful to reference non-sensitive resources, (such as most audio files) via https.

Call Recording

Need to capture all aspects of your IVR traffic? Call recording is a great option! <voxeo:recordcall> will record both sides of the call until you tell it to stop at the application level. Recordings will then be pushed to your evolution account within minutes! It is important to note, when running your traffic in a production capacity, call recording is a billable feature.

For more information regarding call recording in VoiceXML, please click right here!

Trunk-to-Trunk Transfer

Voxeo's Trunk-to-Trunk Transfer feature ("Trunk-to-Trunk Transfer") provides the ability for Applications to transfer inbound calls to alternate locations without requiring callers to hang up and redial. After the transfer, a "release link" action will occur such that the Voxeo Voice Center will drop out of the call following transfer completion. Basic Service Fees do not continue once the transfer has completed.

Our Voxeo Sales team will be happy to discuss pricing options with you, should you be interested in this feature.

Deploy Prophecy Locally

For customers who wish to take our IVR platform in-house, we do offer Prophecy in a premise capacity. Here are some reasons why deploying an on premise solution with Prophecy could better suit your needs:

Security of infrastructure - This is great for places like banks who want everything inside of their network

Interoperability with existing infrastructure - Prophecy can easily interact with existing PBXs in your office environment.

Cost & Control - With an on-site deployment, you will not be paying for the luxuries of having everything maintained by Voxeo in our hosted environment. Deploying Prophecy locally is a cheaper solution, while giving you ultimate control over every piece of equipment involved.

Note that you can download and install a 100% free 2-port trial of the Prophecy software to run locally by visiting our download page. Once you have gottena feel for what it has to offer, you'll undoubtedly want to get some pricing details for your local deployment:When you reach this stage, you can then contact the Voxeo Sales team for additional details.

ANNOTATIONS: EXISTING POSTS

RickG

8/23/2008 11:29 PM (EDT)

Just testing something

-Rick

ottawahome

1/27/2012 9:48 PM (EST)

Hi,

I'm kind of new to this and I would like to understand this this is what I need.
I want to create an application where a customer can ask for information about a specific product and a dialog system can find the and retrieve appropriate answers. Can that be done and where shall I look first if that is possible.

Cheers,
Adrian

xshao

1/28/2012 1:22 AM (EST)

Hi, Adrian,

I'm a little confused about this ticket and your request. However, I can see that you are probably looking for something that we can absolutely help. Just for a quick response, I think you'll find information you need to meet your goal.

[link=http://www.vxml.org/learningvoicexml.htm]Quick Start Tutorial[/link]

Please let me know if this helps at all. We are always standing by to help.

Thanks.

Best Regards.
Xudong Shao
Voxeo Support

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Follow the [url=http://twitter.com/voxeo]@Voxeo Twitter Feed[/url]

SRGS-SISR: Inline Subgrammars

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| L: External References